Easygo Japan Store

A: Yes, we ship worldwide from Japan. Shipping options and delivery times vary depending on your location.

A: Yes, all our products are 100% authentic and sourced directly from Japan.

A: We ship by International Air Packet, which takes about 10 to 14 days from dispatch. If you choose EMS at checkout, it usually arrives in 5 to 7 days. Customs clearance can add a few days and is outside our control.

A: Shipping is calculated at checkout by weight and destination, and you always see the exact amount before you pay. Everything we send is tracked.

Most of what we sell weighs well under 1 kg. As a guide, a 500g item — a shaver, a facial device, a compact dryer — ships by tracked airmail for about ¥1,120 to China, Korea and Taiwan, ¥1,230 to the rest of Asia, ¥1,600 to Europe, Oceania and Canada, and ¥2,040 to the United States. A 1 kg parcel runs roughly ¥1,620 to ¥3,090 depending on where you are.

EMS is offered alongside it at checkout if you want it faster. Heavier orders and all food items are quoted by weight in the same way.

A: Possibly, depending on your country. Our prices and shipping charges do not include customs duty, import tax, or carrier handling fees. These are set by your own government and are payable by you, usually on delivery. Thresholds vary widely, so please check your local rules before ordering. We cannot calculate or refund these charges, and we cannot mark parcels as gifts or declare a lower value.

A: We accept major credit cards (Visa, MasterCard, AMEX) and PayPal.

A: Please contact us as soon as possible. If your order has not been shipped yet, we can usually accommodate changes or cancellations.

A: Yes, within 14 days of delivery, provided the item is unopened and in its original packaging. Return shipping is at your expense. For hygiene reasons, opened personal-care items and all food items cannot be returned. If the item arrived damaged or we sent the wrong one, we cover return shipping and refund you in full. See our refund policy for details.

A: Most Japanese appliances run on 100V. Some models switch voltage automatically (AC100–240V) and work anywhere with a plug adapter; others are 100V only and need a step-down transformer outside 100–120V regions. The voltage is stated on each product page — please check before ordering. Damage caused by using the wrong voltage is not covered by warranty.

A: Yes. Japanese appliances from Panasonic, ReFa, YA-MAN and other makers carry a one-year manufacturer warranty from the date of purchase. The warranty card is included in the box — please keep it, as a claim cannot be filed without it.

These warranties can only be claimed inside Japan. Manufacturers will not accept a claim filed from abroad, and their service centres outside Japan will not handle a Japanese-market model. This is where we help. If your item develops a fault within the first year, we act as your agent in Japan.

1. Email mail@easygojapan.com with your order number and a description of the fault. Photos or a short video help. Please contact us before sending anything back.
2. Once we confirm, send the item and its warranty card to our address in Japan.
3. We submit the claim to the manufacturer and follow it through.
4. When the repair is done, we ship the item back to you.

What this costs you: shipping to Japan, shipping back to you, and any charge the manufacturer applies if the fault falls outside warranty cover. We add no handling fee of our own.

What we cannot promise: whether a claim is accepted is decided by the manufacturer, not by us. Damage from misuse, from using the wrong voltage, or from unauthorised repair is normally excluded. Please allow several weeks, since the item travels to Japan and back.

A: Please contact us immediately with photos. We will arrange a replacement or refund as needed.

A: Some Japanese snacks have short shelf lives. Due to international delivery delays, they may arrive after the Best Before date. In most cases, these snacks are still safe to consume. Therefore, we cannot issue a refund based on the Best Before date alone.